Privacy Policy

Last updated: 18 May 2025

FragEmpire ("we", "us", or "our") operates the website fragempire.info. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using fragempire.info, you consent to the practices described in this policy. If you do not agree with this policy, please do not use our website.

1. Who We Are

FragEmpire is an Australian gaming media company registered in New South Wales, Australia. Our registered address is Level 12, 1 Market Street, Sydney NSW 2000. ABN: 12 345 678 901. For privacy-related enquiries, contact us at: [email protected].

2. Information We Collect

We may collect the following types of personal information:

• Contact information: Name, email address, and any other details you provide when completing our contact form or subscribing to our newsletter.
• Usage data: IP address, browser type, operating system, pages visited, time spent on pages, referring URLs, and other diagnostic data collected automatically when you visit our site.
• Cookie data: Information stored in cookies and similar tracking technologies as described in our Cookie Policy.
• Communications: Content of messages you send us via our contact form or email.

We do not collect sensitive information (such as health, financial, or government identifier information) through this website.

3. How We Collect Information

We collect information in the following ways:

• Directly from you when you fill in our contact form, subscribe to our newsletter, or communicate with us.
• Automatically through your browser when you visit our website (usage data and cookies).
• From third-party analytics services (see Section 7).

4. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide customer support.
• Send you our newsletter and gaming content updates (only if you have subscribed).
• Analyse website traffic and improve the user experience on fragempire.info.
• Ensure the security and proper functioning of our website.
• Comply with our legal obligations under Australian law.

We will not use your personal information for any purpose other than those listed above without your explicit consent.

5. Legal Basis for Processing

We process your personal information on the following legal bases:

• Consent: Where you have given us clear consent (e.g., newsletter subscription, contact form submission).
• Legitimate interests: For website analytics and security purposes, where these interests are not overridden by your rights.
• Legal obligation: Where we are required to process data to comply with Australian law.

6. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers: Trusted third-party companies that assist us in operating our website (e.g., hosting providers, email service providers). These parties are bound by confidentiality obligations and may only use your data as instructed by us.
• Legal authorities: Where required by law, court order, or government regulation.

Any third-party service providers we use are required to handle your data in accordance with Australian privacy law.

7. Analytics and Third-Party Services

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects anonymised usage data using cookies. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. For more information, see Google's Privacy Policy.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by Australian law. Specifically:

• Newsletter subscriber data is retained until you unsubscribe.
• Contact form submissions are retained for up to 2 years.
• Website analytics data is retained for up to 26 months.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for data in transit and secure server infrastructure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate, incomplete, or outdated information.
• Request deletion of your personal information (subject to legal retention requirements).
• Withdraw consent for newsletter communications at any time by clicking "Unsubscribe" in any email.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

11. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

12. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies before providing any personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact our Privacy Officer:

• Email: [email protected]
• Post: Privacy Officer, FragEmpire, Level 12, 1 Market Street, Sydney NSW 2000, Australia

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.